Why does behavioral health have a different name than what I chose for my physical plan through Medical Assistance?

The county where you live contracts with Community Care to provide mental health and substance use disorder treatment for people who live in your county. You had a choice about your remaining benefits, or your physical health plan. We are your behavioral health plan so long as you live in a Community Care service area and qualify for benefits under Pennsylvania Medical Assistance guidelines. Behavioral health is only for mental health and substance use disorder services.

Who should I speak with if I want to apply for Medical Assistance or have questions about my eligibility?

Please contact your local County Assistance Office. Phone numbers for the county offices can be found on the DHS website.

You can begin the Medicaid application process by visiting the COMPASS website.

How Can Someone Apply or Reapply for Medicaid?

Online via COMPASS: compass.state.pa.us

In Person: Visit your local County Assistance Office

Phone: 1-866-550-4355 for the Department of Human Services Customer Service Center for Health Care Coverage

You may experience wait times when making calls or visiting your County Assistance Office. Remember, access to dependable, quality health care is worth the wait.

Mail: Download application form PA 600 HC and mail it to your local County Assistance Office.

It is very important that you keep your contact information up to date.

Any additional question, please contact Community Care Customer Service 24/7 365 days a year at 1-833-822-3010.

Additional Resources

Public assistance programs are changing. Make sure that you’re aware of the tools available to help connect people to support they need.

• PA COMPASS is an online system where people can apply for, renew, and manage benefits like SNAP, Medicaid, and cash assistance. This helps make sure that information is up-to-date by using the PA COMPASS site or mobile apps.

• My Benefits Status Tracker will show applicants and clients the current status of their public benefits application in real-time.

• SNAP Work Requirement Screening Tool Users shows SNAP work requirements.

• The Human Services Helpers program sends alerts about the latest changes to public assistance programs and provides communications toolkits for providers.

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