Case Management/Service Coordination

Case management services, also called service coordination, help you connect with services and supports in the community.

A case manager (or service coordinator) comes to you in your home or the community. The case manager does not give you therapy or medicine. You continue to get treatment in an outpatient setting.

Types of Case Management Services

There are a few types of case management/service coordination. Each type does the same thing. Your case manager can help you decide which service is right for you.

Your case manager can:

• Make a written “Service Plan” with you to look at goals you want to achieve and how your personal strengths can help you reach those goals.
• Connect you to community groups and supports, not just mental health or substance use treatment services (like the YMCA, drop-in centers, church groups, and senior citizen groups).
• Help you in a crisis or emergency.
• Make sure that everyone on your treatment team, including your medical providers, understands your goals and works together.
• Make sure that you have information so that you can choose the best service providers.
• Give you the tools that you need to manage your illness successfully.
• Help you participate in your recovery journey.

Case management/service coordination is available 24 hours a day, 7 days a week, including holidays.

How to Get Case Management Services

Call us to learn about service providers who can meet your needs. If you are already seeing a counselor or therapist, you can talk to them. You should get enough information to get the service that you want and the process for a referral.