We work to improve the safety of our members. Here are some ways we look at your safety:
- We review treatment records to find any problems, such as incomplete assessments.
- We look into harmful events, such as a member being hurt while getting care.
- We review all member complaints about safety.
We also work with the providers to improve your safety. Sometimes we visit the office of someone who wants to be a HealthChoices provider. We do this to make sure it is a safe place for our members.