Member Satisfaction Survey

Please Share Your Thoughts

In early 2025, you may get an Annual Member Satisfaction Survey in the mail. The survey will ask about your treatment experience in 2024. It will come from a company called PressGaney. We work with them to send out the survey.

Not every member will receive a survey, but if you do, please fill it out.

The survey is confidential! That means that we do not know who returns the surveys. Your answers will not be shared with your therapist, counselor, psychiatrist, or anyone else. Our goal is to support you and your family’s health. And help you find good care to get and stay well. To do that, we want to know your thoughts about the mental health and/or drug and alcohol services you have gotten. Or if you need any help from us.

Please note—if you live in Susquehanna, Lycoming, Lack­awanna, or Luzerne counties in the Northeast, a different company called Advocacy Alliance, con­ducts the satisfaction survey.

We are Listening!

We use your feedback to make changes and to help make things better for you and other members. In last year’s survey, we heard:

  • Some members were having trouble finding a provider
  • There are long wait times to get an appointment

What We are Doing to Help

We know it is important for members and families to get the care they need. Community Care continues to work to get more providers to join the Community Care network. This is so there are more doctors and counsellors to provide treatment for our members and families.

Your feedback is important. It helps us to make things better. Thank you for being a Community Care member. And THANK YOU for sharing your voice with us!